These terms apply to everyone who trains, books or attends at The Baller Factory, Unit 3, 4–8 Deeds Road, Camden Park SA 5038. By buying a membership, booking a class, clinic, party or facility hire, or entering the facility, you agree to them. If the member is under 18, the parent or guardian who makes the booking agrees to them on their behalf.
1. Memberships
Billing
Memberships are billed weekly in advance by direct debit through our membership system. Your first payment is taken when you join and then weekly on the same day. All advertised prices to the public include GST.
Minimum term and cancellation
Memberships run week to week with no lock-in contract. To cancel, give us 14 days' notice in writing by email to info@theballerfactory.com.au or by text to 0491 099 238. Your membership and access stay active until the end of the notice period. We do not refund part-weeks.
Price changes
We may change membership prices. If we do, we will give existing members at least 14 days' notice before the change applies to them. You can cancel under the clause above if you do not want to continue.
Failed payments
If a payment fails we will try again. If payment has not been made within 7 days we may suspend your access and class bookings until the account is up to date.
2. Classes and bookings
- Classes must be booked through the app. Walk-ins are only accepted if there is a spot free.
- Class sizes are capped so every player gets coached. Spots are first in.
- How far ahead you can book depends on your membership tier, as shown on our pricing page.
- Your weekly classes can be used on basketball or gym sessions. Unused classes do not roll over to the following week.
- To cancel a booked class, do it in the app at least 12 hours before the session starts. Cancel later than that, or don't show up, and the class is counted as used.
- We may change, combine or cancel a session, for example if numbers are too low or a coach is unavailable. We will give as much notice as we can and you will not be charged for a session we cancel.
3. Single classes and casual visits
Single classes can be booked without a membership at the advertised price. Payment is taken at the time of booking. The same cancellation window in section 2 applies, and single class payments are not refundable if you cancel late or do not attend.
4. 24/7 access and key fobs
- 24/7 access is included with the membership tiers that list it. Access starts once your fob is issued and stops immediately when your membership ends.
- Your fob is personal to you. Do not lend it out, and do not let anyone else in behind you. Doing so may result in your membership being cancelled without refund.
- Members may bring a guest for $10 per visit, paid at the facility before the guest trains. The member is responsible for their guest at all times.
- Report a lost or stolen fob straight away. A replacement fee applies.
- The facility is monitored by CCTV for safety and security.
- Members under 16 may only use 24/7 access when accompanied by a parent or guardian. Members aged 16 and over may use 24/7 access on their own, with their parent or guardian's consent given when they join.
- During a booked facility hire, the court is not available to members. Hire times are published in the app.
5. High Performance Program
- Places are by selection and are limited. An offer of a place does not create a membership.
- Fees are payable in two instalments as advertised, the first before the program starts and the second at the halfway point.
- Fees cover the full program. If a player withdraws partway through, we do not refund fees already paid, though we will consider genuine injury or relocation case by case.
- Testing, the trial game and film review are part of the program. Dates are set in advance and are not guaranteed to be rescheduled if a player cannot attend.
- The 50% discount on class memberships applies while a player is in the program and ends when the program ends.
6. Holiday clinics
- Clinic spots must be paid in full at the time of booking.
- Cancel more than 7 days before the clinic and we will refund you in full or move you to another session. Cancel inside 7 days and the fee is not refundable, though we will try to transfer your spot if we can fill it.
- If we cancel a clinic, you get a full refund or a transfer, your choice.
- All Access members attend holiday clinics free, subject to booking a spot.
7. Birthday parties
- A $150 deposit confirms your booking. The balance is due on or before the day.
- Final numbers are needed 7 days before the party. Charges are based on the package booked, not on how many guests turn up.
- Cancel more than 14 days out and the deposit is refunded. Cancel inside 14 days and the deposit is kept. We will always try to move you to another date instead.
- Kitchen facilities are limited. Food and cake are BYO. Filtered water and party space are provided.
- A coach runs the session and handles setup and pack-down. A parent or guardian must remain at the facility for the whole party.
- You are responsible for any damage caused by your guests beyond normal wear and tear.
8. Facility hire
- Hire is charged per hour at the advertised rate and payable in advance.
- Cancel more than 48 hours before for a full refund. Inside 48 hours the fee is not refundable.
- The space must be left as you found it. Equipment damage or excessive mess may be charged.
- The hirer is responsible for supervising everyone they bring in, including spectators and children.
9. Safety, health and risk
Basketball and gym training carry a genuine risk of injury. By training with us you accept that risk. We take safety seriously, but we cannot remove it entirely.
- Tell us before you start about any injury, medical condition, allergy or medication that could affect training or how we should respond in an emergency, and keep us updated if that changes.
- Follow coach and staff instructions at all times. Use equipment as intended.
- Do not train if you are unwell or injured in a way that puts you or others at risk.
- If you are unsure whether training is suitable for you or your child, get advice from a doctor first.
- We can ask anyone to stop training or leave if we believe they are unsafe to continue.
- Nothing in these terms limits any rights you have under the Australian Consumer Law, including guarantees that services are provided with due care and skill.
10. Members under 18
- A parent or guardian must complete the booking and agree to these terms for any member under 18.
- Coaches supervise during scheduled sessions only. Before and after a session, children are the responsibility of their parent or guardian.
- Please drop off and collect on time. If a child is not collected, a staff member will stay with them and contact you.
- Our coaches hold current Working With Children Checks.
11. Behaviour
We want this to be a good place to train for everyone. We expect players, parents and guests to treat coaches, staff, other members and the facility with respect. Abuse, bullying, harassment, discrimination, intoxication, or damage to property may result in removal from the facility and cancellation of a membership without refund.
12. Property
Bring your gear in at your own risk. We are not responsible for lost, stolen or damaged personal property at the facility or in the car park.
13. Photography and video
We sometimes take photos and video at the facility for coaching, promotion and social media. If you do not want yourself or your child included, tell us in writing at info@theballerfactory.com.au and we will do our best to keep you out of shots and remove anything already published on request.
Please do not film or photograph other people's children without their parent's permission.
14. Timetable changes
Class times, coaches and the timetable can change between terms and occasionally within a term. Current times are always the ones shown in the app.
15. Changes to these terms
We may update these terms. The current version is always the one on this page, and the date at the top shows when it last changed. If we make a significant change we will let members know by email.
16. Contact
The Baller Factory
Unit 3, 4–8 Deeds Road, Camden Park SA 5038
info@theballerfactory.com.au
0491 099 238